Last Updated: August 25, 2026

At Naviforce Watches, we aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order with us, you agree to the terms outlined below.

1. Order Processing

Orders are generally processed and dispatched within 1–2 business days. Orders placed on weekends or public holidays may be processed on the next business day. You will receive an order confirmation after your purchase is successfully placed. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

2. Shipping Methods

To maintain high quality and direct product authenticity, all orders are sent via Express Direct Shipping straight from the brand facility to your address. Each item is inspected and securely packaged prior to dispatch.

3. Estimated Delivery Times

Our standard delivery timeframe is:

Processing & Dispatch: 1–2 business days Estimated Delivery: 6–9 business days after dispatch Once your order has shipped, you will receive a tracking link via email to monitor the progress of your shipment. If you have any questions about your delivery schedule, feel free to contact our customer support team—we will gladly guide you and provide updates on when your package will arrive.

4. Shipping Charges

Any applicable shipping charges will be clearly displayed during checkout before you complete your order.
We may occasionally offer free shipping promotions, and the terms of such promotions will be visible on the store at checkout.

5. Order Tracking

Once your package is handed over to the delivery partner, a tracking number and portal link will be shared with you via email.
Please allow 1 to 2 business days for the courier system to update the initial tracking status after your package is dispatched.

6. Delivery Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please carefully check your:

• Name
• Street address
• City
• Postal/ZIP code
• Phone number

We are not responsible for delivery delays, failed deliveries, or additional shipping charges caused by incorrect or incomplete address information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We will try to update the address before the order is dispatched, but changes cannot be guaranteed once an order has been shipped.

7. Failed or Missed Delivery

If the courier is unable to deliver your package, they may attempt delivery again or contact you using the information provided with your order.

If an order is returned to us because the customer was unavailable, provided an incorrect address, or failed to collect the package, additional shipping charges may apply if the order needs to be shipped again.

8. Damaged Packages

Please inspect your package when it arrives.

If your package appears seriously damaged, please contact us as soon as possible and provide:

• Your order number
• Photos of the package
• Photos of the product and packaging
• A brief description of the issue

We will review the situation and work with you to determine the appropriate solution.

9. Lost or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, building reception, or the delivery location specified in your order.

You may also contact the shipping carrier for additional information.

If you still cannot locate your package, contact our customer support team and provide your order details so we can assist you.

10. Shipping Delays

Although we work to deliver orders within the estimated timeframe, unexpected delays can happen.

Possible causes include:

• Severe weather
• Public holidays
• Courier disruptions
• Customs processing
• Incorrect address information
• High order volumes
• Transportation delays
• Other circumstances beyond our reasonable control

A shipping delay does not automatically qualify an order for cancellation or refund.

11. Order Changes and Cancellation

If you need to change or cancel an order, contact us as soon as possible after placing it.

We can only make changes or cancel an order if it has not already been processed or shipped.

Once an order has been dispatched, it may no longer be possible to make changes. In such cases, our Return & Refund Policy may apply.

12. Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our shipping methods, courier partners, delivery areas, or business practices.

Any changes will be posted on this page with an updated Last Updated date.