Last Updated: August 25, 2026

At Naviforce Watches, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet your expectations, we are here to help.

This Return & Exchange Policy explains the conditions and process for returning or exchanging products purchased through our website.

1. Return Eligibility

You may request a return if your order meets the following conditions:

• The return request is made within 7 days of delivery.
• The watch is unused and in its original condition.
• The original packaging, box, tags, manuals, and accessories are included.
• Proof of purchase or order information is provided.
• The product has not been intentionally damaged or altered.

Products that do not meet these conditions may not be eligible for return or exchange.

2. Exchanges

We may offer an exchange when:

• You received the wrong product.
• The product arrived damaged.
• The product has a manufacturing defect.
• The product is significantly different from what was ordered.

Exchange requests must be submitted within 7 days of delivery.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer another appropriate solution.

3. Damaged or Defective Products

If your watch arrives damaged or appears to have a manufacturing defect, please contact us as soon as possible.

To help us process your request, please provide:

• Your order number
• Photos of the product
• Photos of the packaging
• A description of the problem

We may request additional information or images to evaluate the issue.

4. Incorrect Items

If you receive a product different from the one you ordered, please contact us within 7 days of delivery.

After verifying the order, we will work with you to arrange the appropriate replacement or solution.

5. Non-Returnable Items

Certain products may not be eligible for return or exchange, including:

• Products damaged through misuse or improper handling
• Products that have been modified or repaired by an unauthorized person
• Products with missing original packaging or accessories
• Products showing signs of excessive use
• Products returned after the applicable return period
• Products damaged after delivery due to customer negligence

6. Change of Mind

If you simply change your mind about a purchase, eligibility for a return or exchange depends on the condition of the product and our applicable return terms.

The watch must be unused, undamaged, and returned with all original packaging and accessories.

Any applicable return shipping costs may be the responsibility of the customer.

7. Return Shipping

For products that are defective, damaged upon arrival, or incorrectly shipped, we may cover reasonable return shipping costs after reviewing and approving the claim.

For other eligible returns, the customer may be responsible for return shipping costs.

Please contact us before sending any product back. Unauthorized returns may not be accepted.

8. How to Request a Return or Exchange

To request a return or exchange:

Step 1: Contact our customer support team within the applicable return period.

Step 2: Provide your order number and explain the reason for the return or exchange.

Step 3: Provide photos or other information if requested.

Step 4: Wait for our confirmation and return instructions.

Step 5: Carefully package the product with its original accessories and packaging.

Step 6: Send the package using the return instructions provided by our team.

Please do not send a product back before receiving return instructions from us.

9. Inspection of Returned Products

Once we receive your returned product, our team may inspect it to confirm that it meets the requirements of this policy.

The return or exchange will only be approved after the product has been reviewed.

If the returned product does not meet the eligibility requirements, we may reject the return or exchange.

10. Refunds

If your return is approved and a refund is applicable, the refund will be processed using the original payment method where possible.

The time required for the refund to appear in your account may depend on your payment provider or bank.

Shipping charges may be non-refundable unless the return is due to an incorrect, damaged, or defective product.

11. Sale and Promotional Items

Products purchased during sales or promotional campaigns may have different return or exchange conditions.

Any special return terms will be communicated on the relevant product page, promotion, or checkout page.

12. Warranty

Certain Naviforce watches may be covered by a manufacturer’s warranty.

Warranty coverage, duration, and exclusions may vary by product. Warranty claims are separate from our standard return and exchange process and may require additional verification.

Please contact us if you believe your product has a warranty-related issue.

13. Important Notes

Please keep your order confirmation and original packaging until you are completely satisfied with your purchase.

We recommend using a trackable shipping service when returning an item, as we cannot be responsible for products lost during return shipping when the customer arranges the shipment.

14. Contact Us

If you have any questions about returns or exchanges, please contact us.

Naviforce Watches
Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Business Address]

When contacting us, please include your order number and a brief description of your request.

15. Policy Updates

We may update this Return & Exchange Policy from time to time to reflect changes in our products, services, or business practices.

Any changes will be posted on this page with an updated Last Updated date.